Manager, Ad Ops Solutions APAC
Netflix · Singapore
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
At Netflix, our mission is to entertain the world through stories shared at the right place and at the right time. The Ads Operations team is core to ensuring strong partnerships with our advertising partners while protecting the experience for our viewers.
We’re looking for a stunning, savvy Manager of Ad Ops Solutions who will lead the team that stewards ad campaign activations, troubleshoots issues, and maximizes operational output for our clients. In partnership with our Account Management, Demand Management, and Product & Tech, they will be responsible for designing best-in-class post-sales workflows that are both locally relevant and globally impactful.
Curiosity, ad tech knowledge, vendor management, and a meticulous approach to global scale are the keys to success. Our ideal candidate is an expert in the Ad ecosystem with a passion for innovative creative formats and experience in linear advertising and Dynamic Ad Insertion
In this role, you will
Lead the APAC Ad Ops Solution team that is responsible for campaign activation, troubleshooting, and operational efficacy
Develop AI operational solutions to unlock operational scale
Partner with the Product and Engineering teams to iterate on long-term scaled workflows, navigating between efficient vendor support and the future state of automation
Partner with the Account and Demand Management teams to ensure on-time activation and an efficient engagement model
Develop metrics and measure performance against business requirements, aligning improvement projects to bridge operational shortfalls and identify future opportunities for improvement. Collect data to identify root-cause problems.
Define the external vendor's support strategy and diversity to ensure proper day-to-day support, load balancing, and business continuity
Monitor Global delivery performance for the business, inclusive of risk reporting and PMP/PG/Direct partner-spend to prioritize activation, escalation, and troubleshooting
Capture future Ad Operations business needs as the business scales and translate to a future state of support (delegate, automate, eliminate)
Ensure consistency and alignment across all regional Ad Ops Solutions team, leveraging a follow-the-sun model
Oversee final feature and acceptance testing of new Ad Server features and capabilities that will be leveraged by the Ad Operations team to support the business
Drive continuous improvement on SLAs for campaign activation and optimization to exceed client and partner expectations
Advocate, understand, and communicate the company values
The ideal candidate has:
10+ yeears of of Ad Operations, and/or Ad Tech experience with applied project management methodologies and certifications
5+ years of managerial experience, experience with global markets a plus
Deep comprehension of Commercial Ad Platforms (GAM/FreeWheel, Xandr, Nielsen, DV, IAS, Salesforce)
Led AI programs
Fluent in English; other languages are a plus
Strong familiarity with Direct IO, Programmatic, and Live Advertising
Strengths building cross-functional relationships, developing insights, managing projects, and articulating success
A data-driven approach to problem-solving and analysis; managing accountability for deliverables
Driven partnerships with Product and Business operations teams for tooling and workflow implementation
Demonstrated ability to operate effectively in ambiguity and willingness to pivot as needed
Excellent verbal and written communication skills and exceptional attention to detail
Experience in international environments
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.