Logistics Operations Manager
Estée Lauder Companies · Johannesburg
Description
Distribution & 3PL Management
Oversee DSV distribution and fulfilment, ensuring SLA, KPI and customer requirements are met.
Manage capacity, seasonal planning, OTIF, backlogs and last-mile carrier performance.
Drive operational reviews, issue resolution and service improvement.
Inventory & Controls
Ensure inventory accuracy, authorised stock movements and compliance with ELC controls.
Oversee cycle counts, reconciliations, adjustments and discrepancy investigations.
Partner with Security & Facilities on loss prevention, audits and investigations.
Reverse Logistics
Govern returns and non-saleable stock, ensuring timely reconciliation and compliant disposal or destruction with required approvals and documentation.
Cost & Financial Management
Manage logistics budgets, expenditure, forecasts and variances.
Monitor B2B/B2C Cost to Serve and drive cost savings without compromising service or controls.
Quality, Compliance & Risk
Ensure compliance with ELC policies, contractual obligations, product quality and EHS standards.
Resolve audit findings, risks and control failures through documented corrective actions.
People Leadership
Lead and develop the Operations team, including the Senior Supply Chain Analyst, driving performance, capability and collaboration.
Continuous Improvement
Lead logistics optimisation and transformation initiatives, ensuring measurable, sustainable improvements aligned with local and Regional strategies.
Stakeholder Collaboration
Contribute to the Affiliate Supply Chain Leadership Team and collaborate across Planning, Customer Service, Inbound Logistics, Security, Finance and Brands.
Report on financial performance, KPIs, inventory, risks and improvement initiatives.
Working Conditions
Work at DSV at least three days weekly and ELC Head Office two days, with regular warehouse-floor engagement.
Qualifications
Relevant degree in Supply Chain, Logistics, Business or related field; 10+ years’ distribution and supply chain leadership experience, including 3PL management; 3+ years’ financial accountability; strong inventory control, budgeting, analytical, leadership and negotiation skills; end-to-end supply chain and Cost to Serve knowledge; advanced Excel and SAP/ERP and WMS knowledge. Excellent communication, integrity and resilience.
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