Manager – Regional Process Engineering & Productivity, NRO
DHL · Delhi
Job Title: Manager – Regional Process Engineering & Productivity
Function: Operations
Reports To: Manager – Process Optimization & productivity (Industrial Engineering) – Country level
Location: Region
Travel Required: 25% – 50%
About Blue Dart Express Limited
Blue Dart Express Limited, part of the DHL Group, is India’s leading express logistics provider with operations spanning over 54,000+ locations nationwide. With a complex, high-volume logistics network covering air, surface, and last-mile delivery, Blue Dart continuously focuses on process excellence, safety, and productivity to deliver time-definite and reliable service across B2B, B2C, and e-commerce segments.
Position Overview
The Manager – Regional Process Engineering & Productivity is responsible for driving process excellence, productivity improvement, and operational standardization across regional operations. The role applies industrial engineering principles to optimize workflows, enhance service quality, reduce cost-to-serve, and ensure safe, scalable operations across hubs, delivery centers, and surface networks.
This role acts as the regional owner for process engineering initiatives while aligning with national operations excellence frameworks.
Job Purpose
To improve operational efficiency, productivity, safety, and service consistency across the regional logistics network by designing standardized processes, optimizing workflows, and embedding data-driven continuous improvement practices.
Key Roles & Responsibilities
Process Mapping & Standardization
- Conduct end-to-end process mapping for regional operations covering first-mile, hub operations, surface movement interfaces, and last-mile delivery.
- Develop, implement, and maintain standardized SOPs to ensure consistency across locations.
- Identify process gaps, redundancies, and non-value-added activities through structured analysis.
Productivity & Workflow Optimization
- Drive time and motion studies to improve throughput, reduce handling time, and enhance workforce productivity.
- Design optimized workflows and layouts to minimize congestion, rehandling, and delays.
- Support productivity benchmarking across sites and drive improvement initiatives.
Ergonomics, Safety & Service Quality
- Design ergonomically efficient workstations and processes to improve employee safety and reduce fatigue.
- Partner with safety teams to implement preventive measures and improve compliance with safety standards.
- Ensure process changes positively impact service quality, TAT adherence, and shipment integrity.
Cost Efficiency & Resource Optimization
- Identify opportunities to reduce cost-to-serve through process simplification, automation, and better resource utilization.
- Support regional cost-saving initiatives linked to handling, manpower deployment, and productivity improvement.
- Track benefits realization from implemented process changes.
Technology & Automation Enablement
- Evaluate and support implementation of automation, mechanization, and digital tools for process improvement.
- Work with IT and vendors to pilot and scale solutions such as scanners, conveyors, automation aids, or workflow tools.
- Ensure technology adoption is aligned with operational realities and service needs.
Performance Monitoring & Governance
- Define productivity, efficiency, and safety metrics for regional operations.
- Develop dashboards and MIS to track performance and improvement outcomes.
- Present insights and recommendations to regional leadership for decision-making.
Capability Building & Stakeholder Engagement
- Train operations teams on new processes, SOPs, and productivity tools.
- Act as a process subject-matter expert for regional operations leadership.
- Collaborate with national Ops Excellence, Safety, IT, and HR teams for aligned execution.
Qualifications & Experience
Education
- Essential: Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations Management, Logistics, or Supply Chain.
- Preferred: MBA / PGDM in Operations, Logistics, or Supply Chain.
Experience
- 7–10 years of experience in process engineering, productivity improvement, or operations excellence roles.
- Strong exposure to express logistics, courier, e-commerce, or other high-volume, time-critical operations.
- Proven experience in time & motion studies, SOP standardization, and operational productivity improvement.
(Experience aligned to regional process engineering / ops excellence roles in leading Indian express and e-commerce logistics networks.)
Skills & Capabilities
Core Technical Skills
- Process mapping and workflow design
- Productivity and time-motion analysis
- SOP development and standardization
- Cost-to-serve and efficiency analysis
- Operational analytics and MIS
Behavioural Competencies
- Strong analytical and problem-solving skills
- Structured execution mindset
- Ability to influence without authority
- Clear communication across operational levels
- Comfort working in dynamic, field-intensive environments
Key Performance Indicators (KPIs)
KRAs | KPIs |
Process Optimization | Reduction in cycle time and bottlenecks |
Productivity Improvement | Throughput and resource utilization gains |
Cost Efficiency | Measurable cost savings from process changes |
Safety & Ergonomics | Reduction in incidents and safety deviations |
Standardization | SOP adoption and compliance levels |
Capability Enablement | Training coverage and effectiveness |
Why Join Blue Dart?
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
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