Expert AFR-OAM

DHL · Bogotá

Title: Expert - AFR/OFR - MX

Location: GSC BOG

Key Responsibilities:

General purpose of the function: Develop a strong and trustful relationship with clients through timely and accurate communications.
Responsible for providing support to the assigned account.
Review and ensure the achievement of specific client KPIs and service agreements.
Provide performance reports.
Maintain communication with internal/external third parties to meet client expectations.
Provide proactive issue resolution and corrective actions to ensure service excellence.
Key contact for escalations.
Develop a sustainable relationship with internal and external stakeholders.
Coordinate business implementations.
Participate/lead customer reviews (QBR and/or MBR).
Complexity of the problem/process.
Coordinate stakeholder activities and ensure quality and timeliness.
Understand client documentation requirements and provide guidelines to stakeholders to ensure compliance.
Recommend and coordinate necessary changes based on process analysis.
Assist DGF operations in resolving complex issues

Skills / Requirements:

Professionals in industrial engineering, international business, or related fields
Minimum of 3-5 years in logistics processes
Extensive knowledge of cargo transportation and the logistics industry
Fluent communication in English (verbal and written).
Customer service and communication skills.
Teamwork and autonomy
Employees who have been in the organization for 12 months or in their current role
Employees that are not in transition projects