Senior Associate - Billing

DHL · Petaling Jaya

Service Delivery

Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
Perform validation and maintenance activities comply with Global guidelines and approval process.
Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
Perform validation and rectify the errors found from the rejection report.
Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
Maintain and prepare data for transfer to produce accurate billing invoices/credits.
Perform quality checks (Billing Supervisory checks)

Process

Adhere to internal authorization levels and local guidelines.
Actively participate the digitization/automation of non-value adding tasks.
Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
Take part in procedures and systems review to minimize risk and increase cost efficiency.
Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
Prioritize process and system capability enhancements that are customer-centric and essential for business operations.

Required Competencies

Flexible to work on weekends and public holidays if required.
Analytical skills.
Experience in Microsoft Windows & Excel as an end user.
Good communication skills in English, both oral and written.
Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
Self-motivated and highly organized with a high level of attention to detail
Energetic, enthusiastic, team player.
Able to manage deadlines.
Ability to work in fast pace environment.
Experience in Power BI/Query/Automate is a plus.
Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
Big picture thinking, able to understand implications, and mitigate complications.