Acquisition Manager_Sales_0412_5984_1095284

Kotak Mahindra Bank · Indore

Role Purpose:
The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities

Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
Authorize and verify customer transaction requests processed by branch staff. [role.com]
Monitor branch lobby management and customer queues to enhance service quality. [role.com]
Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills

Eligibility