Investor Services AML Manager

U.S. Bancorp · Luxembourg

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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Join our Fund Services team as an AML Manager, where you will play a critical role in safeguarding the integrity of our investor onboarding and ongoing due diligence processes. This position offers an exciting opportunity to combine regulatory expertise, client engagement, and team leadership within a dynamic and growing international funds environment.

As AML Manager, you will oversee the Transfer Agency onboarding function, ensuring compliance with AML/KYC, FATCA, and CRS requirements while delivering exceptional client service. You will serve as the key escalation point for complex and high-risk cases, lead regulatory and remediation initiatives, and work closely with clients, investors, and internal stakeholders to maintain the highest standards of compliance and operational excellence.

The successful candidate will bring strong technical AML expertise, a proactive approach to problem-solving, and a passion for mentoring and developing teams. You will have the opportunity to influence processes, drive continuous improvement, and contribute directly to the success of our clients and business.

Why Join This Role?

• • Lead and develop a team of talented onboarding and AML professionals.
  • Become a trusted advisor to clients on complex AML/KYC matters.
  • Drive regulatory compliance across investor onboarding, cyclical reviews, transaction monitoring, and FATCA/CRS reporting.
  • Work in a highly collaborative and client-focused environment.
  • Enjoy a flexible hybrid working model with opportunities for career growth and professional development.

This role is ideal for an experienced AML and Transfer Agency professional seeking to take the next step in their leadership career while making a meaningful impact on client service, compliance excellence, and operational effectiveness.

Key accountabilities:

Investor Onboarding

• • oversee and assist with the management of the daily operations of the Transfer Agency team
  • ensure that all relevant responsibilities are carried out and prioritized in accordance with deadlines
  • implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
  • maintain oversight and follow up in relation to outstanding matters and escalate as appropriate
  • organize and assist with client due diligence visits
  • client communication and point of contact for escalation2

AML

• • provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
  • assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
  • act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
  • oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
  • review outstanding AML/KYC on a monthly basis and report and escalate aged items
  • carry out remediation of AML/KYC documentation where necessary
  • oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
  • oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
  • completion of annual FATCA/CRS filings
  • assist in the compilation of client board reports;
  • act as mentor to junior analysts;
  • adhere to all processing procedures and controls;
  • act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
  • ensure client month-end reporting deliverables are being met;
  • gain an understanding of all funds across the team and cross train the team to ensure coverage when required;

Skills & experience required:

• • 3rd level qualification
  • 8-10 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
  • extensive knowledge of AML/KYC
  • excellent organizational skills and a high attention to detail
  • excellent PC skills (good knowledge of Microsoft Excel and Word essential)
  • self-motivated, innovative and analytical
  • ability to work well as part of a team
  • excellent client communication skills
  • team leadership skills

Additional information

• • The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

 

This position is not eligible for visa sponsorship.

• Additional Job Description

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

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