Food and Beverage Service Expert (Mercante Restaurant) - Sheraton Grand London Park Lane

We are hiring for a Food and Beverage Service Expert in Mercante

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, offering exceptional national and international career opportunities
• World-class training and development programmes
• Work alongside award-winning hospitality professionals
• Discounted room nights and Food & Beverage across Marriott hotels worldwide
• Complimentary meals on duty and laundry facilities
• Access to a wide range of flexible benefits
• Eligible for Service Charge

Your place of work, what to expect

Nestled within the iconic Sheraton Grand London Park Lane in the heart of Mayfair, Mercante is our vibrant Italian restaurant inspired by the bustling markets of Italy. Serving authentic cuisine with warm hospitality, Mercante offers a welcoming dining experience where great food, genuine service and memorable guest moments come together.

Your day to day

• Deliver exceptional food and beverage service to ensure a memorable guest experience.
• Take food and beverage orders and confidently advise guests on menu selections.
• Communicate dietary requirements, allergies and special requests to the kitchen team.
• Serve food and beverages in line with Marriott standards and outlet procedures.
• Process guest orders and payments accurately using the MICROS system.
• Maintain excellent standards of cleanliness, organisation and presentation throughout the restaurant.
• Support opening, closing and daily operational duties.
• Work collaboratively with colleagues to ensure seamless service delivery.

Supporting all F&B outlets

As part of our wider Food & Beverage team, you may also have opportunities to support other outlets and events across the hotel, broadening your experience within a luxury hospitality environment.

What we're looking for

• A passion for hospitality and delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Attention to detail and commitment to high service standards.
• A positive, professional and team-focused approach.
• Ability to thrive in a fast-paced environment.
• Flexibility to work evenings, weekends and public holidays
• Previous experience in Food & Beverage, hospitality or guest service is highly desirable.