Waiter/Waitress (JW Steakhouse) - JW Marriott Grosvenor House London

Marriott International · London

JOB SUMMARY

To ensure guests expectations are exceeded, by providing hospitable, efficient service, ensuring that orders are accurate, and a memorable experience is delivered.

CANDIDATE PROFILE

Experience

Previous experience working within a F & B environment preferred

Skills and Knowledge

Strong Communication skills (verbal, listening, writing)
Pro-active and reliable
Positive demeanor, professional and personable
Ability to manage stress and multi-task.
Able to work independently and as part of a team

Education or Certification

Good level of English essential

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

Ensure that the outlet is prepared and ready for service. During service, ensure that the correct sequence of service is followed and after service ensure that closing duties are complete before leaving shift. Follow departmental check lists and ensure Brand Standard Audit points are followed to achieve high levels of guest satisfaction and compliance.
To greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name when known.
To take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded and that they have a great experience.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
To be empowered to deal with guests’ issues and problems, using the LEARN model, and seeking advice when unsure what to do.
To ensure compliance with quality assurance standards, including department checklists and brand standard audit requirements. Ensure the service of food and drink are being served in a timely and consistent manner.
To ensure that the guest's bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
To recommend and ‘sell’ to guests through menu knowledge and up-selling techniques.
To be responsible for the safe keeping of assigned keys and Micros cards and ensure that relevant areas and stocks are secure at the end of shift.
To ensure we are aware of any guest’s allergies or dietary requirements and notify the culinary team accordingly. Ensure that cross contamination does not occur.
To ensure that all food and beverage products are correctly stored, dated, labelled, and rotated where necessary.
To be mindful of surroundings and to make sure equipment is managed, stored, and used correctly and safely. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

SAFETY AND SECURITY

To adhere to the Weights and Measures Act and food hygiene standards.
To promote awareness of health and safety. For example, fire alert points, exits, fire extinguishers, trip hazards etc.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests.
To maintain the highest level of cleanliness. To ‘Clean as you go’ to ensure a clean and tidy work area, and to follow the routine cleaning schedule.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Wear appropriate PPE and employ correct manual handling procedures to avoid injury.
Protect the privacy and security of guests and your co-workers.

OTHER

To carry out any other duty/function that may be assigned by immediate Supervisor, Manager, Department Head or Executive Committee member.
To maintain a high standard of grooming, hygiene, and uniform standards ensuring that your name badge worn.
Support all co-workers and treat them with dignity and respect.
To develop and maintain healthy inter-departmental relationships, support the team to reach common goals.
Complies with Marriott International Hotels Limited regional office and hotel policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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