CD007: Service Agent
FedEx · Santo Domingo
Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.
General job description
Under general guidance completes the following tasks:
- Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station lines and takes information for pickups.
- Maintains and audits all records and files as assigned. Audits airway bills and records as required.
- Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities , despatch activities and local customer service.
• May be required to perform other duties as assigned
Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.
Minimum Experience:
• Previous clerical or customer service experience in a service environment
Minimum Required Skills:
- Accuracy & Attention to Detail,
- Planning & Organizing Skills,
- Interpersonal Skills,
- Problem Solving Skills.
- Average general office skills required including light typing, filing and computer literacy
- Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment
- Customer Service Skills,
- Product or Service Knowledge,
- Excellent communication skills.
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.