Patient Access Representative I- Days
Endeavor Health · GBH Glenbrook Hospital Glenview · $20.29–$29.42/hr (stated in the posting)
Hourly Pay Range:
$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:
- Position: Patient Access Representative I - Days
- Location: Glenbrook, IL
- Full Time: 40 hours per week
- Hours: Monday-Friday, 8:00-4:30pm
- Required Travel: No
A Brief Overview:
The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
- Greet and assist patients in a courteous and professional manner during the registration process.
- Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
- Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
- Verify patient contact information and confirm appointment details.
- Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
- Collaborate with insurance providers and billing teams to address insurance-related issues.
- Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
- Ensure clear and effective communication with patients to address their questions and concerns.
- Review and verify patient registration data and insurance information to ensure accuracy.
- Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
- Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
- Help patients feel comfortable and informed during the registration and scheduling process.
What you will need:
- Associate's degree Health Administration Required
- Previous experience in patient access, healthcare administration, or a related field is preferred. And
- Experience using patient registration and scheduling systems.