Account Manager

Caterpillar · Dubai

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:
Manages key customer and dealer relationships across the AME region, supporting the growth of Caterpillar's Oil & Gas power solutions business. Works closely with customers, dealers, and internal teams to identify opportunities, provide commercial support, and drive successful business outcomes through effective communication and negotiation.
What You Will Do:

• Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements.
• Consult with dealers and internal business partners on the subject of sales and service support of product to “corporate account” customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to influence our specifications, collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have:
• Minimum 5 years of experience in account management, sales, business development, or customer-facing roles within the industrial, energy, or related sectors.

• Experience in the oil & gas industry is required; electric power industry experience is strongly preferred.

• Strong understanding of generator sets (gensets), engines, and power systems with the ability to engage customers on technical and commercial solutions.

• Fluency in Arabic and English is mandatory. French is a plus.

• Demonstrated customer-facing and relationship management experience, with the ability to manage key accounts, identify growth opportunities, and influence customer decisions.

• Project management experience and the ability to coordinate multiple stakeholders, timelines, and customer initiatives is considered a plus.

Additional Information:

• This role requires approximately 60% of business travel time. When not travelling, this role is based from the office.

• No relocation support is offered for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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