HR Content Governance Senior Specialist

MSD Animal Health · Kuala Lumpur

Job Description

Responsible for building, governing, and continuously optimizing HR knowledge content to power AI‑enabled HR service delivery aligned to global strategy. This role ensures HR knowledge content within the APJC (Asia-Pacific/Japan/China) region is accurate, discoverable, globally consistent, and optimized for AI consumption, enabling digital assistants, agents, and self‑service platforms to deliver high‑quality employee experiences as part of global knowledge lifecycle management.

Key Responsibilities

HR Knowledge Strategy & Governance

Own and evolve the HR knowledge content strategy aligned to AI‑enabled HR service delivery and enterprise governance standards with a focus on content within the APJC region.
Define and enforce content governance frameworks, including roles, ownership, review cycles, approvals, and retirement processes.
Establish clear standards for content structure, taxonomy, metadata, and lifecycle management to ensure consistency across regions and HR domains.

AI‑Ready Content Enablement

Ensure HR knowledge content is structured, simplified, and optimized for AI consumption, including conversational AI, digital assistants, and agentic workflows.
Partner with AI, digital HR, and platform teams to improve AI response accuracy, relevance, and confidence through content optimization.
Support the translation of complex policies and processes into plain‑language, employee‑centric content that AI can reliably interpret and surface.

Content Quality & Compliance

Participate in global content audits and assessments using defined quality and AI‑readiness frameworks (e.g., clarity, accuracy, structure, metadata completeness).
Identify duplication, gaps, and outdated content; drive consolidation and remediation efforts across HR knowledge repositories.
Establish content health metrics and scorecards to measure effectiveness, usage, user satisfaction and AI performance impacts.

Collaboration & Enablement

Partner with HR Enterprise Services, HR Solutions, Compliance, Regional HR Service Delivery teams as well as cross-functionally (IT & Finance) to ensure globally consistent yet locally relevant knowledge content where applicable.
Enable and coach distributed content owners and SMEs on AI‑first content design principles, templates, and standards.
Act as the central point of coordination for translation compliance, localization, and global rollout/governance of HR knowledge updates.

Technology & Platform Alignment

Serve as the knowledge content Lead for the APJC region working with HR knowledge platform owners for related systems (e.g., ServiceNow Knowledge, Ask HR).
Collaborate with platform owners & HR Solutions to align content design with system capabilities and AI roadmaps.
Support pilots and launches of new AI‑driven HR experiences by ensuring content readiness and sustainability.

Key Skills & Competencies

AI‑first content design and structured writing aligned to established standards
Knowledge governance and lifecycle management
Global stakeholder management and ability to influence decision making
Analytical mindset with focus on measured content performance and data-driven decision making & outcomes
Change management and enablement oversight
Continuous improvement mindset with a proactive approach to solutioning
Strong attention to detail with enterprise‑level rigor

Additional location(s) Compensation Information:

Required Skills:

Application Integrations, Application Integrations, Change Management, Collaboration, Collaboration Tools, Content Analysis, Content Curation, Content Development, Content Management, Content Marketing, Data Quality Management, eLearning Solutions, Employee Compensation and Benefits, HR Automation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resources Analytics, Knowledge Management, Knowledge Management Systems, Learning and Development (L&D), Localization for Brazil, Payroll Operations, Payroll Processing, Platform Design, Platform Management {+ 8 more}

Preferred Skills:

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Current Contingent Workers apply HERE

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Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

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Hazardous Material(s):

Job Posting End Date:

11/30/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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