E-Commerce Logistics Specialist
UNIQLO · London
UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.
We are currently recruiting for a Europe E-Commerce Logistics Specialist to sit within the Logistics team, based in London office, with some travel, UNIQLO’s supply chain hubs across Europe. You will be reporting into the EU E-Commerce Logistics Manager, working closely with local and global E-Commerce teams, and external logistics service providers.
As part of the UNIQLO’s Logistics Team, you will be primarily responsible for quality of middle/final-mile delivery of UNIQLO parcels. Based on in-depth analysis of data and Voice of Customers (VOC), you are expected to improve UNIQLO’s supply chain. You are also expected to work closely with our logistics service partners (warehouse and delivery companies).
What you will be responsible for
- Analysing customers’ shopping experience (VOC) to find challenges in UNIQLO’s supply chain
- Resolving any problems/complaints by compiling and analysing data
- Analysing and summarising logistics costs for optimization
- Planning and executing logistics projects and 3PL tenders
- Establishing short, mid and long-term Supply Chain strategy
- Communicating clearly and efficiently with internal stakeholders on all logistics topics
- Working with logistics service providers (3PL and delivery companies)
- Working with UNIQLO’s E-Commerce team and Customer Service team
- Monitoring UNIQLO’s logistics KPIs and improving it
Skills and Attributes
- E-Commerce Logistics Experience as a retailer or 3PL in Europe
- Experience in a fast-paced working environment
- Fluent in English both written and verbal
- Excellent analytical and issue solving skills
- Ability to process and analyze data
- Ability to organise and prioritise own workload with minimal supervision
- Leadership and interpersonal skills
- Continuous improvement mindset and ability to adapt to change
- Financial analysis
- Strong skills in Microsoft Office
- Contract and commercial negotiation (preferred)
- Procurement and Tender (preferred)
- Use of AI (preferred)
- Fluent in Spanish or Italian (nice to have)
What we can offer you
- 26 days holiday + 8 bank holidays
- Staff Discount 30%
- Private Pension Scheme
- Hybrid working, 2 days from home, 3 days in the office
- Social events throughout the year
- Seasonal Sample Sales
- Personal performance and business bonus opportunities
- Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
UNIQLO is proud to be a Living Wage Foundation-accredited employer, committed to paying all our UK employees a real Living Wage.
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