Principal Product Manager(Work IQ)
Microsoft · Suzhou
OverviewWork IQ is Microsoft 365 Copilot’s workplace intelligence layer, enabling AI agents and experiences to securely reason over enterprise data such as emails, meetings, documents, Teams messages, and people signals. Work IQ exposes this intelligence through agent-first APIs, including the Work IQ API, CLI, and Model Context Protocol (MCP) servers, while respecting Microsoft Graph permissions, tenant policies, and compliance boundaries.
We, the M365 Core Asia Pacific Copilot extensibility engineering team, are looking for a Principal Product Manager for Work IQ whose primary product focus is evaluation — the load-bearing quality gate of the Work IQ agent developer lifecycle. Evaluation is where an agent earns the right to ship: it spans the committed eval suite and its correspondence to the success criteria declared at scoping, measurement across quality, accuracy, latency, cost, trust, DLP behavior, and source scoping, failure triage against the response playbook, and the advisory-board sign-off that governs what customers actually receive. You will own that gate end to end — including A/B testing with BizChat, the feedback loop from production signals back into the suite, and post-release drift detection — and you will make it fast, evidence-rich, and continuous rather than a milestone event.
This role is deliberately an AI-native transformation role, and it maps directly to the two M365 core priorities. On Changing the Way We Work, you are expected to redesign the lifecycle itself rather than staff it: apply an agentic loop approach to the evaluation stage so that evidence assembly, failure classification, remediation drafting, and drift detection run zero-touch, while accountable judgment — quality-gate sign-off, accepting a known failure into production, tenant admin consent, and any irreversible or externally visible action — stays with a named human by design. On Leading with New AI Products, you will dogfood Work IQ’s own surfaces to build those loops, so the platform team experiences its activation, evaluation, and metering surfaces as a developer does, and feeds that evidence straight back into the roadmap.
We are looking for a growth mindset and thought leadership measured in outcomes, not mechanism: human involvements per agent shipped trending toward zero for removable coordination toil, a rising acceptance rate for the loops’ recommendations, shrinking time from eval failure to resolution, a growing share of drift found by the platform before a customer reports it, and an absolute bar of no agent-caused false gate pass. You will set the point of view, publish it, and bring partner teams along.
This is a platform PM role at the intersection of Copilot, agents, Graph, and enterprise trust.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Evaluation & Quality — Primary Focus
Own the evaluation stage end to end: the eval suite and its baseline, measurement across quality, accuracy, latency, cost, trust, DLP behavior, and source scoping, failure triage, and the advisory-board quality gate.
Make evaluation continuous rather than a milestone, keep each agent’s eval suite in correspondence with its declared success criteria, and run A/B testing with BizChat plus post-release drift detection.
Protect the trust boundary: gate sign-off, accepting a known failure, and admin consent stay accountable human decisions, and every gate decision stays auditable.
AI-Native Transformation & Thought Leadership
Changing the Way We Work: apply an agentic loop approach to evaluation so evidence assembly, failure triage, and drift detection run zero-touch — while irreversible or customer-visible decisions stay human.
Leading with New AI Products: dogfood Work IQ’s own surfaces to build those loops, and turn that developer experience into platform investments.
Lead with outcomes and a published point of view: less human effort per agent shipped, faster resolution of eval failures, drift caught before customers see it — and never a false gate pass.
Product Vision & Strategy
Define and drive the product vision and roadmap for the focused Work IQ areas serving for the core Copilot extensibility
Clarify what Work IQ focus areas provide vs. what is handled by Copilot Chat, Microsoft Graph, or agent frameworks
Translate customer, partner, and internal agent scenarios into clear engineering investments and priorities
Make evaluation a first-class product surface, not an internal process: define what the platform owes developers in eval tooling, evidence, and quality signals, and decide how much of it extends to third-party developers versus first-party and contributing teams.
Ownership
Own the Work IQ focus area contract
Ensure APIs are composable, predictable, and production‑ready for enterprise workloads
Partner with engineering on versioning, backward compatibility, and preview/GA readiness
Agent & Developer Experience
Design agentic usage patterns, and enable various scenarios
Shape developer experience across SDKs, CLI, MCP integrations, and documentation
Enterprise Trust, Security, and Compliance
Partner with security, privacy, and compliance teams to define safe defaults and guardrails
Avoid over‑inference and ambiguity that could erode enterprise trust
Cross‑Team Leadership
Establish strong collaboration partnership and trust with local and global engineering stakeholders.
Work closely with:
Copilot platform and BizChat teams
Microsoft Graph and Entra PM counterparts
Agent platforms (Copilot Studio, Agent SDKs, Foundry)
Drive alignment through clear specs, decision docs, and executive‑ready communication
Represent strategy in reviews, shiprooms, and partner discussions
Qualifications
Required Qualifications:
- Bachelor's Degree AND 8+ years experience in product/service/program management or software development
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Bachelor's Degree AND 12+ years experience in product/service/program management or software development
- OR equivalent experience.
- 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
- 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
- 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
- Experience owning or evolving developer‑facing APIs or platforms.
- Solid technical fluency in:
- API design (REST, contracts, versioning)
- Identity, permissions, and RBAC concepts
- Cloud or SaaS platforms at scale
- Proven ability to operate in ambiguity and influence across org boundaries.
- Solid written and verbal communication skills for senior technical audiences.
- Experience with Microsoft Graph, Microsoft 365 extensibility, or Copilot‑adjacent systems.
- Familiarity with AI agent architectures or agent‑tool interaction models.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.