Training Manager – Lichfield Distribution Centre
Marks & Spencer · United Kingdom
A customer's shopping journey doesn't end in store, and neither does our brand. Behind every great customer experience is a world-class supply chain and our new Lichfield Distribution Centre will play a vital role in ensuring products reach our customers when and where they need them.
This isn't a store. It's a fast-paced logistics operation where thousands of products will be received, processed and dispatched every day.
This position will be accountable for the development, administration and evaluation of our operational training programs which are designed to improve and build on our of colleagues’ knowledge and skills, all in a start-up environment!
What you’ll do
Your key accountabilities will include:
Conduct training needs assessments to identify the skills and knowledge gaps within Colleagues at the new start-up site
Create and build comprehensive training programs tailored to the sites needs. This could include corporate training, workshops, e-learning modules, hands-on skill acquisition sessions, and continuous professional development courses
Lead all aspects of the deployment of training initiatives both in-person and online. This includes scheduling training sessions, coordinating with trainers, and ensuring all logistical details are handled
Use metrics and feedback to evaluate the success of training programs. This might involve conducting follow-up assessments, analysing data, and implementing improvements
Responsible for the training budget, ensuring that programs are cost-effective and within the allocated resources. This includes defining terms with our training providers and controlling expenditures
Who you are
Your skills and experience will include:
An innovative approach to designing effective and engaging training programs that cater to diverse learning styles, utilising different techniques to keep trainees engaged and motivated throughout the learning process
Capability to assess training needs and knowledge of the various tools and technologies to design, implement and evaluate training programs effectiveness, using data to drive decisions
Ability to lead and motivate a team of trainers and departmental colleagues involved in training activities
Familiarity with e-learning platforms and the ability to integrate technology into training programs to improve learning experiences