HR Manager - Franchise

Hilton Worldwide · ZM

The Human Resources Manager is responsible for leading all HR activities during the pre-opening phase, including recruitment, onboarding, policy implementation, payroll setup, training, and culture development. Following hotel opening, the role focuses on talent management, employee relations, performance management, succession planning, compliance, and supporting business objectives in line with Hilton's values and brand standards.

Key Responsibilities

Pre-Opening Phase Responsibilities

Recruitment & Talent Acquisition

Develop and execute the hotel's pre-opening recruitment strategy.
Coordinate workforce planning with department heads.
Source, interview, and select team members across all departments.
Establish relationships with recruitment agencies, hospitality schools, and local labor offices.
Organize recruitment fairs and assessment centers.

HR Policies & Procedures

Implement Hilton HR policies, procedures, and standards.
Develop employee handbook and hotel-specific procedures.
Ensure compliance with local labor laws and Hilton corporate requirements.

Onboarding & Orientation

Design and coordinate pre-opening onboarding programs.
Conduct orientation sessions for all new team members.
Ensure completion of employment contracts and mandatory documentation.

Training & Development

Coordinate pre-opening training schedules.
Facilitate Hilton brand culture and service excellence programs.
Support department heads in operational training preparation.

HR Systems & Administration

Set up HRIS, personnel files, attendance systems, and payroll processes.
Establish HR reporting and record-keeping systems.
Develop employee communication channels.

Employee Engagement & Culture

Drive Hilton's employer branding initiatives.
Build a positive workplace culture aligned with Hilton Values.
Plan pre-opening team-building activities and recognition programs.

Post-Opening Phase Responsibilities

Employee Relations

Maintain a positive employee relations environment.
Manage grievance handling and disciplinary processes.
Conduct investigations and recommend corrective actions when required.
Promote open communication between management and team members.

Performance Management

Coordinate performance appraisal processes.
Support managers in performance improvement plans.
Monitor employee productivity and engagement levels.

Learning & Development

Identify training needs and coordinate development programs.
Support succession planning and leadership development initiatives.
Facilitate mandatory Hilton learning programs.

Compensation & Benefits

Administer payroll, benefits, and incentive programs.
Conduct salary benchmarking and market reviews.
Monitor overtime and staffing productivity.

Compliance & Risk Management

Ensure compliance with labor legislation and Hilton standards.
Maintain employee records and statutory documentation.
Manage audits and internal compliance reviews.

Talent Management

Develop retention strategies to reduce turnover.
Support workforce planning and career progression.
Identify high-potential employees and future leaders.

Employee Engagement

Conduct employee satisfaction surveys.
Manage recognition and reward programs.
Coordinate social and wellness activities.

Financial Responsibilities

Prepare and manage HR departmental budgets.
Monitor recruitment and training costs.
Control labor expenses in line with hotel targets.
Support departmental productivity initiatives.

Required Qualifications

Education

Bachelor's Degree in Human Resources, Business Administration, Hospitality Management, or related field.
Professional HR certification is an advantage.

Experience

Minimum 5-7 years HR experience in hospitality.
At least 2-3 years in a management position.
Previous hotel pre-opening experience preferred.
Experience with international hotel brands is advantageous.

Key Competencies

Leadership and people management
Recruitment and talent acquisition
Labor law knowledge
Employee relations
Training and development
Performance management
Communication and interpersonal skills
Conflict resolution
Organizational skills
Financial acumen
HR systems proficiency
Change management

Hilton Core Behaviors

The HR Manager should consistently demonstrate:

Hospitality
Integrity
Leadership
Teamwork
Ownership
Now (urgency and responsiveness)

Key Performance Indicators (KPIs)

Recruitment completion before opening deadlines
Employee turnover rate
Time-to-fill vacancies
Employee engagement scores
Training completion rates
Compliance audit results
Labor cost percentage
Internal promotion ratio
Team member satisfaction scores

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. Human Resources Manager (Pre-Opening & Post-Opening) plays a critical role in establishing and managing all human resources functions during the hotel opening phase and ensuring ongoing employee engagement, compliance, and talent development after opening.

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