Associate, Operations Quality

General Overview

Functional Area:  Quality (QUA)
Career Stream:  Operations Quality (OPQ)
Role:  Associate (AST) 
SAP Short Name:  AST
Job Title:  Operations Quality, Associate
Job Code:  AST-QUA-OPQ  
Job Level:  Level 06 
Direct/Indirect Indicator:  Indirect

Summary

Quality associate provides support to execute the requirements of the quality management system in accordance with regulatory and customers standards and specifications. This individual provides support to the production lines to help achieve quality performance goals    

Detailed Description

Performs tasks such as, but not limited to, the following:

• Handle the quality incidents in production through manufacturing systems.(Rework/EC(Engineering Change)/RMA((Returned Material Authorization)/)/ OBA(Out of Box Audit) /Training)

• Supports audits to help maintain compliance, particularly for the validation on corrective actions (system/process/product)

• Monitor quality KPIs and in process issues - RFPY(Rolled First Pass Yield)/OBA(Out of Box Audit) - RMA (Returned Material Authorization)/DPQL(Delivered Product Quality Level) - Customer feedback - LRR(Line Reject Rate)/ RI Flag(Receiving Inspection Flag)/WWQA(World Wide Quality Alert)

• Assist to document the quality instructions and quality reports based on customer/product/material requirement

• Provide production line workflow support (Shop Floor Control System routine activities, Purge process, Trial run,etc.)

• Perform the first article inspection for supplier and customer parts & products and all changes.

• Assist with basic problem solving (such as 8D, RCCA - Root Cause/Corrective Action)

• Monitor and review performance, attendance and disciplinary of Quality Inspector. Identify IQA training requirements and do training record for IQA inspectors, Assist Engineer to review the conversion part and baking the failed MSD packaging, Ensure maintenance of good housekeeping as well as 5S activity

• Stop the line and escalate the quality incident to the Manager, as necessary. Request the brokerbuy lab analysis, bring sample to FA Lab and send the Lab result to MQE

• Priorities incoming material for inspection to support production lines

Knowledge/Skills/Competencies

• Knowledge of quality metrics ,ISO and IPC standards and processes 

• Knowledge of manufacturing processes 

• Basic quality tools (7 tools, SPC, etc) Good analytical and problem solving skills. 

• Ability to use some or all of the following PC applications Word Excel Powerpoint 

• Ability to effectively communicate with a wide variety of internal and external customers. 

• Extensive knowledge of Core Quality Tools including APQP, FMEA, PPAP, Control Plans\
• Ability to effectively lead and manage multiple projects.
• Extensive experience with conducting quality audits.
• Lead Auditor certification preferred

• Good team work

Physical Demands

• Repetitive manual movements (e.g., keyboarding)

• Sustained visual concentration on small areas, such as monitors, screens

• The job works in a normal office environment with no undue exposure to noise, odours, dust, drafts, etc

Typical Experience

• 1 to 3 years of relevant experience.

Typical Education

• Bachelor’s degree or an equivalent combination of education and experience.

• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.