EMEA Client Onboarding Manager - Senior Associate

JPMorgan Chase · Bournemouth

Join our EMEA Client Onboarding & Service (COS) team as a Client Onboarding Senior Associate, where your expertise in cash management and project management will be pivotal in delivering high-quality client experiences. Collaborate with diverse internal partners to ensure seamless service delivery and contribute to the success of Global Corporate Bank clients. This role offers opportunities for professional growth and the chance to make a significant impact on client relationships and business outcomes.

As an EMEA Client Onboarding Senior Associate within the Global Corporate Bank, you will oversee the onboarding and setup of core cash management services for our global clients. You will manage the entire implementation process, including client kickoff, project scoping, documentation, service setup, testing, go-live, and transition to Client Services. Your role involves collaborating effectively with KYC, Sales, Product, Client Service, and various internal functional partners to ensure seamless service delivery and a high-quality client experience.

This client facing role is in the FIG (Financial Institutions Group) EMEA Client Onboarding team. The team handles implementations for a wide range of clients from banks to Asset Managers to corporate-like NBFIs (Non-Bank Financial Institutions) to public sector bodies.

Job Responsibilities:

Implement global Cash Management solutions, of varying size and complexity, primarily in EMEA
Manage multiple deals end-to-end /projects concurrently by being the central point to both internal and external customers
Partner closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
Develop project plans as agreed for each deal incorporating the methodology used within the Project Management Team. Provide guidance to the client with respect to the tasks and their role within the plan.
Attend and host regular client meetings/calls to review the project against the plan.
Work with internal and external parties to deliver the solution within the minimum time frames.
Provide accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk.
Provide support to team colleagues as required.
Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
Adhere to all JPMorgan Chase department policy and procedures
Attend meetings and training as required to continue development and product knowledge

Required Qualifications, Capabilities, and Skills:

Experience working with corporate and/or financial institutions clients with strong client servicing skills.
Strong verbal, written, and interpersonal communication skills.
Project management skills required. Proven capability of applying project management methodology to develop an implementation plan and execute deliverables.
Excellent time management and prioritization skills in a high-pressure, competing-priority work environment.
Ability to work in a team environment and partner with colleagues. Strong interactive personal and communication skills and ability to influence others for positive results.
Effective issue resolution and escalation skills.
Excellent English written & verbal communication ability.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Join our EMEA Client Onboarding & Service team as a Client Onboarding Senior Associate.

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