Global Banking - Payments Client Onboarding - Associate

JPMorgan Chase · Hong Kong

Deliver onboarding experiences that build lasting client trust—owning complex implementations end-to-end, improving how work gets done, and raising the bar on speed, accuracy, and controls. You’ll lead treasury and banking product implementations for clients transitioning to the Chase banking platform, while helping reduce friction, automate where appropriate, and elevate human work through proactive, consultative support.

As a Client Onboarding Associate in Client Onboarding & Service (COS), you will lead and manage complex treasury product implementation processes for new and existing clients moving to the JP Morgan Chase banking platform. You’ll bring deeper onboarding project management expertise to solve higher-complexity issues, influence across partners, and strengthen disciplined execution and controls. You will also be expected to deliver outcomes using Curiosity, Ownership, and Sense of Urgency (the C.O.S. Effect)—anticipating client needs, driving follow-through, communicating clearly, and escalating risks/control gaps promptly.

Job responsibilities

Lead complex treasury and banking product implementations to support client transitions to the JP Morgan Chase banking platform
Own end-to-end onboarding delivery as a primary point of contact, aligning early on expected outcomes and what successful resolution looks like, and driving actions to completion through clear, timely communication
Analyze and resolve higher-complexity onboarding issues while meeting technical standards, policies, and controls, and escalate risks/control gaps promptly and appropriately
Influence stakeholders and apply emotional intelligence to manage conflict, foster collaboration, and build trust across teams and with clients
Drive continuous improvement through innovation, design thinking, and root-cause problem solving to streamline workflows, reduce handoffs, and enhance efficiency and resilience
Champion digital onboarding and client self-service adoption by partnering across teams to simplify steps, improve transparency, and reduce manual work
Use data and reporting to prioritize work, communicate progress, and improve onboarding and service outcomes
Plan and organize day-to-day work, providing guidance to support consistent delivery within established procedures and organizational policy

Required qualifications, capabilities, and skills

3+ years of experience managing and executing strategic initiatives in a professional setting
Proven ability to lead client onboarding processes, including transitions to new banking platforms
Experience in Transaction Banking or Trade Finance product will be added advantage.
Demonstrated ability to analyze problems, make decisions, and resolve complex issues within defined standards and policies
Demonstrated conflict management skills, with experience fostering collaboration and trust
Experience driving continuous improvement using innovation and/or design thinking approaches
Data and technology literacy, with willingness to learn and implement new or emerging technologies
Excellent written and verbal communication skills-proficiency in English, Cantonese and Mandarin.

Preferred qualifications, capabilities, and skills

Strong presentation skills to communicate onboarding procedures and updates to clients and stakeholders
Project management discipline to deliver onboarding activities on time and with quality
Anti-fraud awareness applied to onboarding activities and client interactions
Ability to build digital literacy within a team and drive adoption of digital tools
Understanding of cybersecurity practices to help protect client data during onboarding
Comfort using AI-enabled tools and workflow enhancements to improve accuracy, speed, and consistency in delivery

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Lead complex payments onboarding implementations, driving client success with ownership, urgency, digital enablement, and controls.

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