Operational Resilience Vice President

JPMorgan Chase · Bournemouth

Join the Resilience Team to help elevate how the business plans for, withstands, and recovers from disruption.

As a Operational Resilience Vice President within the Commercial and Investment Bank Resilience Oversight Team, you will lead project delivery and governance for the Commercial and Investment Bank Resilience Continuous Improvement agenda in close partnership with Firmwide Resiliency Office (FRO) and key Commercial and Investment Bank stakeholders globally. You will drive a portfolio of process optimization, data automation, and AI/ML-enabled initiatives that enhance the CIB Resilience lifecycle and framework execution. You will also support incident management readiness and timely stakeholder communications that enable effective escalation, decision-making, and follow-through.This role blends change delivery with data automation and emerging AI/ML use cases to strengthen resiliency outcomes.

Job Responsibilities:

Own day-to-day management and delivery for a multi-workstream portfolio: intake/prioritisation, scope, plans, milestones, and delivery oversight.
Provide leadership for a small team, including goal-setting, prioritisation, coaching/development, and performance management to ensure high-quality delivery and strong stakeholder partnership.
Establish project execution governance and reporting to ensure alignment and timely decision-making.
Drive risk identification and cross-functional alignment across Commercial and Investment Bank Resilience, Businesses, Technology, Risk/Controls, and other partner teams to ensure timely delivery and adoption.
Identify and deliver process improvements through standardization, automation, and data-driven enhancements.
Translate business needs into clear problem statements and measurable outcomes.
Prepare and deliver executive-ready materials for senior audiences
Support incident management readiness and facilitating post-incident reviews and closure tracking.
Ensure appropriate controls alignment and documentation to support auditability and sustained BAU execution.

Required qualifications, capabilities and skills:

Strong program/project management (PMO) experience delivering cross-functional initiatives
Demonstrated people management experience, leading a small team with effective prioritisation, coaching/development, and performance management to deliver high-quality outcomes.
Ability to identify resiliency risk across business, third-party, technology and cyber domains.
Demonstrated ability to create concise, high-quality executive reporting tailored to senior stakeholder expectations.
Excellent written and verbal communication skills; able to drive alignment, escalate effectively, and facilitate decision-making forums.
Experience driving change in fast-paced environments with strong ownership, prioritization, and follow-through.
Self-starter who takes ownership, proactively identifies what needs to be done, and drives work to completion with minimal supervision.
Ability to operate effectively under pressure during incidents/escalations, with sound judgment and structured execution.

Preferred qualifications, capabilities and skills:

Experience in an operational environment within financial services.
Track record of influencing outcomes in matrixed organizations through stakeholder management and credibility-building.
Exposure to AI/ML-enabled process enhancements or data-driven transformation initiatives
Familiarity with incident management practices

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Join the Resilience Team to help elevate how the business plans for, withstands, and recovers from disruption.

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