eSolutions Advisor
Abbott Laboratories · Maidenhead
This position works out of our Maidenhead location in the Nutrition Division.
Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.
We are looking for a customer-focused and technology-savvy ANI eSolutions Senior Advisor to support the delivery, development, and ongoing success of Abbott Nutrition's customer-facing digital solutions. This is an exciting opportunity to play a key role in the evolution of innovative healthcare technology platforms, including patient management systems, CRM solutions, and future digital applications that enhance customer experience and operational excellence.
Working closely with NHS stakeholders, healthcare professionals, internal teams, and IT partners, you will support the software development lifecycle, drive customer engagement, and ensure the successful implementation and optimisation of eSolutions across the UK.
What You'll Do
eSolutions Development & Implementation
- Support the implementation, enhancement, and ongoing phased development of ANI eSolutions, including H2H Dynamics CRM and future digital solutions.
- Assist with the development of technology-enabled processes, including electronic data transfer solutions and mobile applications.
- Support software testing activities, including test planning, execution, validation, and user acceptance testing.
- Assist in creating and maintaining project documentation, including: Business Project Plans User Requirement Specifications Change Requests Test Plans and Test Protocols
Customer Relationship Management
- Act as a key customer-facing contact for NHS and Homecare customers using ANI eSolutions.
- Build strong relationships with customers to ensure high levels of satisfaction and service delivery.
- Facilitate virtual customer meetings, training sessions, and support activities.
- Collaborate closely with customer teams to identify opportunities for system improvements and enhanced functionality.
- Troubleshoot and resolve customer queries relating to patient management systems and eSolution applications.
- Work with Trust IT departments to maximise integration opportunities and optimise digital workflows.
Stakeholder Collaboration
- Partner with internal Abbott teams and local IT departments to ensure solutions meet evolving business needs.
- Support contract retention and growth by delivering exceptional customer service and identifying digital innovation opportunities.
- Assist with planning activities and deputise for the eSolutions Manager when required.
Compliance & Quality
- Ensure all activities comply with Abbott policies, regulatory requirements, Information Governance standards, and NHS compliance frameworks.
- Support departmental adherence to quality, governance, ethics, and data protection requirements.
- Assist in issue management, root cause analysis, and break/fix processes where necessary.
What You'll Bring
Essential Experience & Skills
- Strong customer-facing experience with a proven ability to manage stakeholder relationships and expectations.
- Experience supporting business applications, CRM platforms, or healthcare technology solutions.
- Excellent troubleshooting and problem-solving skills.
- Strong organisational and prioritisation capabilities.
- Exceptional communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- High level of proficiency in: Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Outlook Microsoft Access
- Self-motivated, proactive, and capable of working independently.
- Flexible and adaptable within a fast-changing customer environment.
- Willingness to travel across the UK as required.
Education & Qualifications
- Degree educated or equivalent professional experience.
- Qualifications or training in Information Technology, Business Systems, Healthcare Technology, or related disciplines are advantageous.
Why Join Abbott?
At Abbott, you'll be part of a team committed to improving lives through innovative healthcare solutions. You'll work with industry-leading technologies, collaborate with passionate professionals, and have the opportunity to make a meaningful impact for healthcare providers and patients across the UK.
If you're passionate about technology, customer success, and driving digital transformation in healthcare, we'd love to hear from you.