Functional Product Owner (Contionus Listening)

Arthur J. Gallagher · Bengaluru

As the Functional Product Owner for Continuous Listening, the person is responsible for shaping, governing, and continuously improving various employee engagement surveys/projects capability enabled through Qualtrics. The role ensures that business needs are clearly understood and translated into scalable functional requirements, platform configurations, and actionable insights. The role partners closely with the digital team, People Analytics and HR leaders to design, configure and scale listening programs across the employee lifecycle, drives simplification and standardization of processes, and benchmarks market best practices to recommend improvements that turn employee feedback into meaningful action. What will you do?

Own the functional vision, roadmap, backlog, and ongoing evolution of the Continuous Listening product.
Translate business needs and employee experience objectives into clear functional requirements, user stories, acceptance criteria, and Qualtrics solution designs.
Configure and optimize Qualtrics capabilities, including surveys, workflows, dashboards, reporting, role-based access, and distribution processes.
Design and govern continuous listening approaches across key employee moments and business priorities, while avoiding survey fatigue and duplication.
Partner with HR, Employee Experience, People Analytics, Digital, and business leaders to align listening initiatives with strategic priorities and measurable outcomes.
Facilitate stakeholder workshops to identify business questions, define listening objectives, prioritize use cases, and agree success measures.
Convert feedback and listening results into clear insights and recommendations that support business and people’s decisions.
Drive simplification, standardization, reuse, and automation of listening processes across countries, functions, and business units.
Manage the product backlog, prioritize enhancements, support release planning, and coordinate testing, deployment, adoption, and change activities.
Define and maintain functional governance, design standards, data structures, survey templates, dashboard principles, and operating procedures.
Ensure that listening solutions comply with data privacy, confidentiality, security, accessibility, and applicable regulatory requirements.
Monitor product adoption, data quality, user experience, platform performance, and business value; recommend continuous improvements.
Act as the functional subject matter expert for Qualtrics and continuous listening, providing guidance and support to stakeholders and delivery teams.
Benchmark external practices and emerging trends in employee listening, experience management, and people analytics. What skills and capabilities will make you successful?
8–10 years of hands-on functional experience with Qualtrics, preferably Qualtrics EmployeeXM.
Proven experience designing and running large-scale employee listening programs in a global organization.
Strong business understanding of HR processes, employee experience and how listening insights drive business outcomes.
Strong stakeholder management skills, with the ability to influence and align senior leaders and cross-functional teams.
Experience working as a Product Owner or in Agile delivery environments.
Fluent in English. Bachelor's or master’s degree in human resources, Business, Organizational Psychology, Information Systems or a related field. Qualtrics certification (e.g., EmployeeXM or CoreXM) is a strong advantage. Strong analytical and problem-solving skills, with the ability to turn data into clear insights and recommendations. Proficiency in translating business needs into functional and technical requirements. Solid understanding of survey methodology, employee experience and people analytics. Familiarity with HCM systems (e.g., Oracle Fusion or similar) and data integrations. Excellent communication, storytelling and stakeholder management skills. Knowledge of data privacy and compliance requirements related to employee feedback. Experience in process improvement, standardization and automation. Ability to manage multiple priorities in a fast-paced, matrixed environment. Comfortable working independently and in global, virtual teams. Ready to lead products that make a lasting impact? We're excited to meet you! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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