HR Service Representative
Arthur J. Gallagher · Kraków
OverviewHR Service Representative
Herbalife GBSC Krakow
About the role:
As an HR Service Representative, you will interact with local HR Managers, HR Business Partners, and HR Admins across Europe & Africa while providing high-quality customer service to Herbalife employees and managers.
You will act as a key point of contact for potential, current, and former employees, supporting them across various HR processes and ensuring smooth HR operations within a Shared Services environment.
In this role, you will:
- Support administrative and operational HR tasks and provide customer service to employees and managers across the region (Onboarding & Offboarding, Benefits Administration, Learning & Development Administration, Rewards Administration, Personnel Records Maintenance, Data Management, Reporting & Analytics),
- Maintain and update HR systems, ensuring accurate data entry, data maintenance, and performing quality checks and audits,
- Prepare reports from various HR systems for HR partners and managers on request and on a regular basis,
- Prepare HR documentation such as employment contracts, amendments, and other employee-related documents, including collecting signatures and maintaining electronic archives,
- Support process design and documentation as well as development and optimization of HR processes,
- Be part of transition and transformation projects, supporting the establishment and development of the HR Services function in Kraków,
- Support automation and digitalization initiatives within HR Services,
- Ensure professional and timely communication with internal stakeholders and external partners.
Our Requirements:
- Experience in HR administration, HR Operations, or Employee Lifecycle processes (Shared Services environment will be an advantage),
- Bachelor’s or University degree, preferably in HR or HR-related fields,
- At least 2–3 years of experience in Human Resources (HR Operations, HR Administration, Employee Lifecycle, Tier 1 or Tier 2 support),
- Experience in transition or transformation projects will be an advantage,
- MS Office proficiency (Word, Excel, Outlook; knowledge of additional tools is a plus),
- Strong organizational and planning skills with the ability to manage multiple tasks simultaneously,
- Customer-oriented mindset with strong interpersonal and communication skills,
- Ability to work independently as well as collaborate effectively with virtual teams,
- High level of integrity and attention to detail,
- Fluency in English; additional European language will be an advantage.
We offer:
- Luxmed VIP package sponsored by the company,
- MyBenefit System (Kafeteria or Multisport Card),
- Life and Health Insurance,
- Extra hours off – wellness hours (15 hours per year),
- Hybrid work – 3 days in the office / 2 days from home,
- Annual bonus + Easter, Christmas & Vacation bonuses,
- Personal development opportunities and access to online training environments, including free access to the LinkedIn Learning platform,
- Unlimited access to company products in the kitchen,
- Free parking slots – first come, first served via company application,
- Family and entertainment events like Santa Claus and Children's Day,
- Possibility to shape our company through CI activities & programs.
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://www.herbalife.com
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