Assistant Manager - Quality Analyst

EXL · Chennai

Review the work performed by AR Analyst team and document any quality issues.
Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
Participate in developing process documentation.
Provide feedback and work with the training team to provide remedial training.
Always be at the forefront of ethical behavior and never be a bystander.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

As a QA RCM, you will be responsible for auditing the work of RCM analysts to ensure the highest standards of service delivery.

More jobs at EXL · Other jobs in Chennai