Lead Assistant Manager - WFM

EXL · Cebu City

Staffing adjustments. Make immediate adjustments to staffing and resource allocation as the need arises.
Reporting and Communication. Provide timely reports and updates on performance, adherence and staffing status to key stakeholders, team leaders, and senior management.
Team Leadership. Supervise and provide timely coaching to the Real time Analysts
Process Improvement. Contribute to the continuous improvement of WFM processes and systems, using data to drive strategic decisions.
Maintains files and tools in a way consistent with WFM standards.
Acts as back up to the WFM Manager

• Oversees real-time operations, monitors staff adherence to schedules, and ensures service level goals are met by making necessary adjustments to staffing and resources. • Supervise a team of Real Time Analyst, provide coaching, and develop training programs to improve their monitoring and decision-making skills

More jobs at EXL · Operations jobs in Cebu City