Executive

EXL · Gurugram

Key Responsibilities

Handle inbound/outbound voice interactions with US-based business travellers
Manage travel bookings (Air, Hotel, Car, Rail) as per client requirements
Process changes, cancellations, and refunds efficiently
Provide accurate travel information, policy guidance, and cost-effective solutions
Ensure high levels of customer satisfaction and adherence to SLAs
Manage multiple GDS/tools and internal systems effectively
Handle escalations with professionalism and ownership
Maintain quality, compliance, and productivity benchmarks

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

We are hiring customer-focused professionals for our Travel Voice Operations team, supporting US-based business travellers. The role involves end-to-end travel management including bookings, changes, cancellations, and refunds across air, hotel, car, and rail services. The ideal candidate should have strong communication skills, hands-on travel domain expertise, and a customer-first mindset.

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