Assistant Manager - Utilities

EXL · Cape Town

Professionals in this group are responsible to manage inbound calls, queries via email and chat and customer service enquiries. Individuals identify and assess customers' needs and work with the team to resolve issues.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

The Assistant Manager / Team Leader will be responsible for driving team performance, ensuring service quality, and maintaining client satisfaction. This role involves leading and developing a team of agents, monitoring KPIs, managing day-to-day operations, and providing data-driven insights to support business decisions. The ideal candidate will have strong people management skills, a results-driven mindset, and the ability to perform under pressure in a fast-paced BPO environment.

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