Senior Executive - WFM Scheduler

EXL · Kochi

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  • Manage workforce forecasting, scheduling, and staffing requirements based on business needs.
  • Create and maintain agent schedules and IDPs, making adjustments as required.
  • Balance staffing requirements with operational efficiency and financial objectives.
  • Maintain and update employee information within WFM systems such as Verint WFO.
  • Analyze, scrub, and transform data to create customized workforce reports and insights.
  • Work closely with internal and external stakeholders and provide backup support to the WFM Manager.
  • Demonstrate strong Excel, analytical, problem-solving, multitasking, and communication skills, with working knowledge of WFM tools 
Manage workforce forecasting, scheduling, staffing, and reporting activities while ensuring optimal resource utilization and operational efficiency. Requires strong analytical skills, advanced Excel proficiency, and hands-on knowledge of WFM tools.

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