Bell Captain - Regent Kuala Lumpur (Pre-Opening)

IHG · Malaysia

Apply on the company website

YOUR DAY TO DAY  

People 

  • Lead and manage the bell team, assigning tasks, providing guidance and ensuring every colleague performs their duties efficiently and professionally 

  • Train new bell colleagues on procedures, service standards and company policies, and conduct ongoing training and performance evaluations to maintain high service quality 

  • Lead by example, demonstrating a commitment to courtesy, discretion and excellence at every guest interaction 

  • Work closely with Front Office, Concierge, Housekeeping and other departments to ensure seamless guest service and address issues or requests promptly 

Financial 

  • Monitor the resolution of issues and expenses related to operational supplies to ensure maximum effectiveness and efficiency 

  • Maintain proper inventory levels, managing the cost of supplies and labour 

  • Participate in the planning of departmental goals as they relate to the wider hotel strategy 

Guest Experience 

  • Greet and assist guests with their luggage, arrival and departure procedures, and any special requests, ensuring every interaction is handled with courtesy and efficiency 

  • Oversee bell desk operations, including luggage handling, room deliveries and transportation arrangements, in line with the hotel’s standards and policies 

  • Anticipate guest needs before they are voiced, creating a smooth, welcoming first and last impression 

  • Handle guest enquiries and requests promptly, with warmth, discretion and a high standard of service 

  • Contribute to overall guest satisfaction and enjoyment of their stay 

Responsible Business 

  • Promote efficient, eco-friendly operations within bell services, managing resources effectively and reducing waste 

  • Contribute to a positive and sustainable guest experience 

  • Comply with company policies and procedures, including safety and security measures 

Accountabilities 

  • Supervision and effective management of the bell team 

  • High standards of guest service and satisfaction 

  • Efficient, careful handling of luggage and guest requests 

  • Accurate and timely coordination with other departments 

  • Compliance with company policies and procedures 

WHAT WE NEED FROM YOU  

To thrive in this role and bring poise and precision to the guest journey, you'll need: 

  • Diploma, bachelor’s degree, vocational certificate or equivalent 

  • 1 to 2 years’ experience in Front Office at a 5-star hotel or resort, preferably within luxury properties 

  • Strong interpersonal and communication skills 

  • Excellent organisational and multitasking abilities 

  • Familiarity with OPERA or other hotel systems 

  • Leadership skills and the ability to work as part of a team 

  • A genuine commitment to exceptional guest service 

  • Fluent English required; other languages an advantage 

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.

At Regent Kuala Lumpur, we want to elevate our guests above the noise, and this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay. The Bell Captain leads the bell team and oversees all bell services at Regent Kuala Lumpur, shaping the very first and last impressions of every stay. From the moment a guest arrives, you ensure they are welcomed with grace, their luggage is handled with care, and every request is anticipated. This role blends warm, hands-on hospitality with confident team leadership, upholding the standards of service that guests feel the instant they step through our doors.

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