Analyst (Support & Operations)
HCLTech · Singapore
Job Summary
- Diploma or Degree in IT or related field
- 0–2 years of experience in IT operations or support (fresh graduates can be considered)
Key Responsibilities
- Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes
- Identify, troubleshoot, and escalate job failures as per SOP
- Perform initial incident response and ensure timely escalation to L2 teams
- Support application deployments, migration programs, and operational readiness checks
- Handle tape operations (loading/unloading, vaulting, reconciliation)
- Manage access and password requests via PALMS (including privileged access)
- Perform basic UNIX/Linux checks and execute commands via PuTTY/WinSCP
- Support SWIFT-related operational activities (daily checks, file handling)
- Carry out Data Centre operations (access control, monitoring, compliance checks)
- Maintain accurate logs, reports, and operational documentation
- Ensure all activities follow security, audit, and compliance requirements
Skill Requirements
- Basic knowledge of Control-M, UNIX/Linux, and monitoring tools (e.g., Helix)
- Familiarity with PuTTY, WinSCP, and general Data Centre operations
- Understanding of incident management and escalation processes
Soft Skills:
- Strong attention to detail and ability to follow procedures
- Good communication and teamwork skills
- Able to work under pressure in a fast-paced environment
- Willing to work rotating shifts, including nights and weekends