Senior Technical Specialist

Job Summary

• Build processes for integration of OpenOps tools with Service Now.

• Define CI (Class)  of AWS accounts in ServiceNow with their metadata keys
• Account-to-owner mapping proven in the pilot across six accounts
• Map assignment groups with Service Management tools (Service Now)

• Attach the resolver group at point of new account vending
• Onboard the first resolver teams

Key Responsibilities

• Build processes for integration of OpenOps tools with Service Now.

• Define CI (Class)  of AWS accounts in ServiceNow with their metadata keys
• Account-to-owner mapping proven in the pilot across six accounts
• Map assignment groups with Service Management tools (Service Now)

• Attach the resolver group at point of new account vending
• Onboard the first resolver teams

Skill Requirements

• Build processes for integration of OpenOps tools with Service Now.

• Define CI (Class)  of AWS accounts in ServiceNow with their metadata keys
• Account-to-owner mapping proven in the pilot across six accounts
• Map assignment groups with Service Management tools (Service Now)

• Attach the resolver group at point of new account vending
• Onboard the first resolver teams

Other Requirements