SME - Network LAN/WAN

Job Summary

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Key Responsibilities

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Skill Requirements

Key Responsibilities:
    Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action 
    Monitor reported conflicts and communicate to the change requester
    Keep track of change freeze dates and communicate to the PMs to support their planning  
    Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
    Notification of approval status to change requestor

Requirements: 
    Have good communication skills and be able to work as part of a team
    Learner mindset – openness to learning new systems, adapting to evolving ways of working, etc. 
    Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training 
    Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training 
    ITIL version4 
    Connectivity/networking knowledge/experience is a plus

Scope: 
    Connectivity Project related changes
    Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical) 
    All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)

Other Requirements