Analyst - Cummins CARE Operations
Cummins · Pune
Job Summary
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision
Key Responsibilities
Document customer inquiry information within appropriate Cummins systems
Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices
Escalate non-routine issues, providing documentation through process
Understands new and existing Cummins processes, systems and practices
Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision