Product Lead Everyday Lending
Commonwealth Bank of Australia · Sydney CBD Area
- Lead the strategy, performance and evolution of Everyday Lending products that support customers’ borrowing needs.
- Shape responsible lending experiences across Unsecured Personal Loans and CommBank AdvancePay.
- Influence customer outcomes at scale while working within one of Australia’s leading digital banking environments.
Do work that matters
Everyday Lending helps customers access simple, responsible and transparent borrowing solutions for their everyday financial needs. As Product Lead, you'll define product strategy, shape future roadmaps and lead the ongoing stewardship of Everyday Lending products, ensuring they continue to deliver strong customer outcomes, sustainable business growth and effective risk management.
Bring your ambition and we'll help you grow, belong and shape what's next within one of Australia's most recognised banking organisations.
See yourself in our team
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services (RBS) supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Join a team where you'll have a positive impact on customers' lives, strengthen local communities, and build a rewarding career.
The Consumer Lending Crew has end-to-end responsibility for Commonwealth Bank's personal lending products and experiences. The Everyday Lending squad focuses on delivering borrowing solutions that help customers manage everyday financial needs simply, transparently and responsibly, while balancing customer value, commercial performance and responsible lending principles.
What you'll do
- Define and evolve the strategy, roadmap and priorities for Everyday Lending products.
- Lead the ongoing management and stewardship of Unsecured Personal Loans and CommBank AdvancePay.
- Use customer, lending, market and performance insights to identify opportunities that improve customer outcomes.
- Balance customer needs, commercial outcomes, risk appetite, regulatory requirements and delivery priorities when making product decisions.
- Drive shared priorities across Consumer Lending by building strong partnerships and influencing outcomes across squads and functions.
- Lead cross-functional squads and foster a culture of accountability, customer obsession, experimentation and continuous improvement.
- Ensure products operate safely, sustainably and in line with risk appetite and regulatory obligations.
- Champion product governance, controls and strong risk management practices across the product lifecycle.
We're interested in hearing from people who
Bring deep product leadership experience within lending, consumer credit or personal lending and are passionate about creating customer experiences that deliver value while maintaining strong risk and governance outcomes. You enjoy solving complex customer and business problems, influencing across diverse stakeholder groups and leading high-performing teams through change.
Skills and experience
- Demonstrated product management or product leadership experience in lending, personal lending or consumer credit.
- Strong understanding of lending products, customer needs, credit risk and the regulatory environment.
- Experience developing product strategies, roadmaps and measurable product outcomes.
- Proven ability to use customer, product and performance insights to shape product direction and investment decisions.
- Strong risk mindset with experience managing governance, controls, incidents, regulatory obligations or product stewardship activities.
- Exceptional stakeholder engagement and influencing skills across complex, cross-functional environments.
- Experience leading, coaching and developing product practitioners and multidisciplinary teams.
- Strong commercial judgement with the ability to balance long-term strategy and day-to-day product performance.
Risk mindset
All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
As a senior leader, you will role model a strong risk culture, ensuring Everyday Lending products operate safely and sustainably, with clear accountability, appropriate controls and thoughtful consideration of customer, regulatory and reputational outcomes.
Working with us
At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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