Operations Manager / People Leader

Rollins · Norfolk · $75,000–$90,000 (stated in the posting)

Overview

As a Operations Manager / People Leader with Orkin, you’re more than a leader—you’re the architect of a high-performing team delivering world-class service for a trusted industry giant with over 120 years of experience protecting homes and businesses.

This role is designed for dynamic individuals who thrive on the excitement of growing businesses and empowering teams. With your competitive spirit, you’ll rise to meet and exceed financial goals, while your passion for people fosters an exceptional, winning culture. Take pride in knowing your entrepreneurial mindset and leadership drive tangible business success—all with the support of the industry’s best. This role is the stepping stone to a Regional Leadership position and more.

Are you ready to take the lead and make your mark with Orkin? Apply now!

Responsibilities

The Successful Candidate Will...

Assume leadership of a branch location after completing an initial 90 days of training
Be willing to travel in the field for branch office visits 25% of the time
Be able to relocate within the division geography for higher roles
Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement
Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results
Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins
Assure compliance with local, state, and federal laws and regulations
Ensure accountability for and compliance with the policies and procedures for all Company vehicles
Recruit, hire, mentor, evaluate and coach
Drive sales initiatives and results
Identify best practices, cost savings and improved customer service initiatives
Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
Promote positive employee relations including fostering high morale and upholding company operating standards
Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management

We Offer…

Compensation is from $75,000 USD to $90,000 USD per year with opportunities for additional earnings
A company vehicle
Comprehensive benefits package including medical, dental, vision, maternity & life Insurance.
401(k) plan with company match, employee stock purchase plan
Paid Time Off and Paid Holidays
Employee discounts, tuition reimbursement, dependent scholarship awards
Comprehensive training programs as the industry leader

Why should you choose Orkin?

Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
The Pest Management Industry is growing – and is a recession resistant line of business
You have a service-oriented mindset that leads you to build loyalty and trust with clients
You hold yourself responsible to commitments
You value being part of a team
You want to join a company that supports the community
Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to join the Best in Pests?

Qualifications

What do you need to be successful?

Minimum Requirements:

Bachelor’s or equivalent work experience
Documented success driving revenue for a Home Services company
Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)
Ability to work in the field independently and manage route-based assignments
5-7 years: Multi-operational or sales management experience with a results-driven company
5-7 years: P&L responsibility experience and an acute understanding of expense control strategies
5-7 years: Demonstrated customer relations experience
5-7 years: Experience with P&L management and business processes
5-7 years: Operations or sales management experience with a results-driven company
5-7 years: Proven ability to achieve profitable growth
5-7 years: Mentoring, coaching, motivating and training

Preferred:

2-5 years: Experience in a service industry or recurring revenue business
2-5 years: Sales experience and/or sales management experience

Physical Demands / Working Environment:

We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Safely use a ladder within the manufacturer's weight capacity
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, roof tops, etc.
Ability to work in all types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer