Lead Field Service Technician

Honeywell · New York City

As a Lead Field Service Technician here at Honeywell, you will play a pivotal role in leading field service activities to ensure the efficient and effective delivery of service solutions to our customers. You will leverage your technical expertise and leadership skills to guide and support field service teams, troubleshoot complex issues, and maintain high standards of customer satisfaction.

You will report directly to our Field Service Manager and you’ll work out of our Kansas City, KS location on an On-site work schedule.

In this role, you will impact the operational success of field service delivery, enhance customer experience, and contribute to the continuous improvement of service processes within Honeywell Building Automation.

KEY RESPONSIBILITIES

Lead and mentor field service technicians to ensure timely and effective service delivery.
Troubleshoot, diagnose, and resolve complex technical issues related to building automation systems.
Coordinate with cross-functional teams to optimize field service operations and improve customer satisfaction.
Ensure compliance with company policies, safety standards, and regulatory requirements.
Maintain accurate service records and provide detailed reports on service activities and outcomes.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Exciting opportunity to join Honeywell as a Lead Field Service Technician!

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