Incident Coordinator L2
Wipro · Mumbai
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description
- Do
- Ensure the Incident resolution within the Response and Resolution SLAs
- Support the Incident Management Lead as needed and prepare the SLA Reports for Incidents
- Track the Backlog, pending, re-opened incidents and work for their closure asap.
- Coordinate with the Event monitoring teams and ensure creation of the alert-based incident creation
- Collaborate with the key stakeholders (SD Team, Customers, End users, Technical resolution team, Vendors, and CIS Delivery management team) during the incident resolution and Incident escalations and Ensure communication update is done on-time
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- KEY SKILLS AND COMPETENCIES
- Shall have Knowledge of the ITSM Tool; Remedy or ServiceNow or HPSM
- Shall have 3-5 years of experience in a similar role
- A minimum overall 5 year IT service experience
- Should have ITIL V3 Foundation certification
- Good analytical, communication, presentation and reporting skills