Coordinator-HIM Patient Data Retrieval
Baptist · Memphis
- The Coordinator HIM Data Retrieval serves as subject matter expert responsible for oversight of all
- functions related to timely and accurate processing of requests for patient health information (including
- attorney requests, subpoenas, continuing care, patients/patient representatives, etc.).Coordinates activities
- performed by vendor partners; including reviewing and validating vendor service agreements to ensure
- compliance; including HIPAA, Joint Commission, legal, Federal and State regulatory standards related to
- releasing patient information. Serves as a daily resource to Baptist’s internal and external counsel, Risk
- Management and Privacy and Security as it relates. Monitors BOC facility ROI work queues to ensure
- processing timeliness. Monitors Patient Financial Services (PFS) HIM Requests for Medical Records Epic
- work queues to ensure timeliness and avoid revenue loss. Reviews and lends input with policies and
- procedures for related activities requiring knowledge of Federal and State regulations. Serves as an Epic
- process training resource for the entire organization and validates completion of workflow training to BOC
- for granting user access.
- Job Responsibilities
- Serves as subject matter expert responsible for oversight of all functions related to timely and accurate
- processing of requests for patient health information (including attorney requests, subpoenas, continuing care,
- patients/patient representatives, etc.)
- Oversees activities performed by ROI vendor partners; including vendor staff quality audits, reviewing and
- validating vendor service agreements to ensure compliance; reviews facility monthly invoices to ensure
- accuracy; also HIPAA, Joint Commission, legal, Federal and State regulatory standards related to releasing
- patient information
- Serves as a daily resource to Baptist’s internal and external counsel, Risk Management and Privacy and
- Security in all matters medical record related; places system Release Restriction flags as appropriate
- Serves as a resource to others including Denial Mitigation, Revenue Integrity, Patient Financial Services,
- Revenue Cycle Correspondence Team, etc. to avoid payer recoupments and revenue loss.
- Monitors and reports on BOC facility ROI work queues to ensure processing timeliness, and coordinates with
- facilities as needed
- Monitors and reports on other BOC ROI work queues to ensure processing timeliness, such as ROI Open
- Claims Attachments and coordinates as needed
- Monitors corporate Outlook ROI inbox to prioritize and process incoming requests
- Monitors and reports on ROI applications or platforms such as Sharing Hub and Chart Gateway to
- review/validate authorization and complete requests, or other ROI needs; coordinates with other departments
- as needed
- Monitors and reports on Patient Financial Services (PFS) HIM Requests for Medical Records Epic work
- queues to ensure timeliness and avoid revenue loss
- Generates, reviews, formats and distributes other ROI reports such as Weekly ROI Productivity, payer ROI
- frequency or others as requested
- Responsible for reviewing and developing policies and procedures surrounding ROI activities requiring
- knowledge of Federal and State regulations
- Serves as the EPIC BOC ROI Credentialed Trainer, training resource for the entire organization and validates
- completion of ROI workflow training to BOC for granting user access; coordinates termination of access as
- applicable
- Responsible for maintaining Epic ROI requestor directory (additions, deletions, etc.)
- Serves as lead resource to assess and recommend process change, workflow opportunities, and technology
- improvements to leadership and other departments
- Other special projects and duties as assigned
- Experience
- Description
Minimum Required
- One year of experience working directly
- with related processes, or; three (3) years
- of experience working with medical record
- documentation and regulatory
- requirements in an acute healthcare
- setting.
Preferred/Desired
- Three to five years’
- experience working with
- related processes supporting
- interdepartmental teams in
- an acute healthcare setting.
- Education
- Description Minimum Required Preferred/Desired
- Completed education from an
- accredited program with
- Associates Degree and Registered
- Health Information Technician
- (RHIT) certification through the
- American Health Information
- Management Association
- (AHIMA).
- Training
- Description Minimum Required Preferred/Desired
- Certifications as applicable to
- specialized area of expertise.
- Special Skills
- Description Minimum Required Preferred/Desired
- Proficiency in communicating and
- performing assignments to avoid
- backlogs and provide expected
- level of service to multiple
- departments. Organization and
- communication skills. Keyboard
- dexterity and ability to focus while
- seated for extended periods of
- time.
- Licensure
- Description Minimum Required Preferred/Desired
- Bachelor's degree with
- Registered Health Information
- Administrator (RHIA)
- certification through AHIMA.
- Project management
- background along with
- preferred education above.
- Strong organizational and
- communication (verbal/written)
- skills; ability to successfully
- prioritize and multi-task among
- competing needs; ability to work
- independently and deliver on
- expectations; subject matter
- expertise.
- Registered Health Information
- Technician (RHIT) certification
- through the American Health
- Information Management
- Association (AHIMA)
- Bachelor's degree with
- Registered Health Information
- Administrator (RHIA)
- certification through AHIMA