Rehabilitation Clinical Support Associate-Senior

Indiana University Health · Indianapolis

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We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer: 

• 401(K) retirement savings with employer match 
• Tuition reimbursement 
• Employee Assistance Program – Counseling at no cost to you
•  Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn! 

Schedule

Monday-Friday 7:15am-6:15pm

4-10’s or 5-8’s

Work Location

North Keystone and Carmel Outpatient Physical Therapy & Rehabilitation

Primary Responsibilities

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services. 

• This position is responsible for timely and accurate resolution of patients’ accounts.  

• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  

• Communicate with payers and patients to achieve accurate financial information.   

• Responsible for accurate Registration of patients, Scheduling recurring  appointments, answers incoming calls and directs patient and visitors appropriately. 

• Participates in operational aspects of the department and maintains performance improvement activities as required.  

• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. 

• Orders, distributes and maintains designated and appropriate inventory of department related supplies.    

• This position is assigned to higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

REQUIREMENTS

• High School Diploma/GED is required.
• Two years’ experience in Rehabilitation Services  or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Requires high level of interpersonal and problem-solving skills.
• Requires the ability to take initiative and meet objectives.
• Requires effective written and verbal communication skills.
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

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