Program Manager - Technology (Via Benefits)
WTW · United States
Role Summary
The Program Manager is responsible for the end-to-end planning, execution, and delivery of one or more programs or complex projects within the Program Management function. Reporting to the Director, Program Management, this role manages scope, schedule, budget, risks, and stakeholder communication for assigned programs, ensuring on-time, on-budget delivery that meets business objectives.
This is an individual-contributor role requiring strong hands-on program/project management skills, close collaboration with cross-functional teams, and the ability to manage multiple workstreams and stakeholders simultaneously. The Program Manager applies established governance standards and escalates risks or issues to the Director as needed.
Key Responsibilities
Program & Project Execution
Develop and maintain detailed program/project plans, including scope, schedule, milestones, budget, and resource requirements.
Lead day-to-day execution of assigned programs, coordinating activities across cross-functional workstreams and teams.
Track progress against plan; identify variances and drive corrective action to keep programs on schedule and within budget.
Apply program governance standards, templates, and reporting requirements consistently and accurately.
Facilitate program status meetings, working sessions, and steering committee updates as needed.
Risk & Issue Management
Proactively identify, document, and manage program risks, issues, and dependencies.
Develop and execute mitigation and contingency plans; escalate significant risks and issues to the Director in a timely manner.
Maintain accurate risk, issue, and decision logs throughout the program lifecycle.
Stakeholder Communication
Serve as the primary day-to-day point of contact for stakeholders on assigned programs.
Prepare clear, accurate status reports, dashboards, and presentations for stakeholders and leadership.
Build effective working relationships with business, technical, and functional partners to support program success.
Support change management and communication activities related to program delivery.
Budget & Resource Coordination
Track program budgets and expenditures, flagging variances and supporting forecasting and reporting.
Coordinate resource needs with functional leads and the Director to ensure adequate staffing for program activities.
Monitor vendor or third-party deliverables where applicable, ensuring alignment with program requirements.
Continuous Improvement
Document lessons learned and contribute to post-program reviews and benefits tracking.
Identify opportunities to improve processes, tools, and templates used across the program management function.
Maintain proficiency with organizational PPM tools and reporting platforms.