Process Manager
eClerx · Mumbai
JOB DESCRIPTION
- Support Asset Services and Tax teams and platforms, including monitoring and supporting platform operations, exception processing and maintenance.
- Monitor dependencies across global teams and vendors in multi-region financial operations, ensuring compliance with regulations and internal controls (e.g., audit, risk, and compliance standards).
- Liaison across Product, Client Services, Asset Services, Tax, Operations and Technology teams.
- Provide domain knowledge of Asset Servicing, Corporate Actions lifecycle, and Tax Services.
- Provide hands-on expertise in SQL (advanced querying, troubleshooting) and Python (scripting, automation, analysis).
- Provide Level 2/3 production & functional support, troubleshooting and resolving production issues across order lifecycle, executions, and post-trade flows.
- Partner directly with the various teams and vendors to ensure post trade platform & system reliability.
- Translate business requirements into technical specifications and solutions.
- Develop, test, and implement system enhancements and fixes.
- Support SQL and Python-based analysis, automation, and tooling.
- Contribute to integration efforts across upstream/downstream systems.
- Operate in a production support environment with tight SLAs, diagnosing issues and documenting/communicating root cause analysis.
- Conduct data analysis and reconciliation support across trade lifecycle.
- Identify process inefficiencies and recommend improvements.
- Experience supporting Asset Services’ operations for Prime Finance or institutional trading businesses is preferred
- Knowledge of global markets, custody models, and cross-border implications
- Experience with vendor platforms (e.g., Broadridge, GLOSS, Global One, SwapOne, S&P IMActions, Geneva)
- Solid understanding of database systems, MSSQL, PL SQL, with experience enhancing & maintaining store procedures
- DevOps Practices: Experience with DevOps practices and tools for continuous integration, deployment, and monitoring in cloud environments, ensuring efficient and scalable software delivery.
- Architectural Knowledge: In-depth understanding of architectural principles, design patterns, and microservices architecture, allowing for the design and implementation of robust and scalable solutions
Nice-to-Have Skills
We are seeking a resource to provide hands-on support for the firm’s Asset and Tax Services platforms. The resource will support across multiple platforms, troubleshoot issues and ensure stability of critical systems. This role focuses on Platform support, analysis and delivery execution, working closely with the Product, Technology and Operations teams.