NHS Bookings Administrator
Spire Healthcare · Sheffield
NHS Bookings Administrator | Claremont Hospital, Sheffield | Competitive Salary | Part Time (22.5 Hours) | Permanent
Spire Claremont Hospital has an exciting opportunity for an NHS Bookings Administrator to join our team on a permanent part-time basis
Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the southwest of Sheffield city centre.
Claremont Hospital has 42 beds, three laminar flow theatres with a fourth minor ops theatre, 13 consulting rooms, JAG accredited Endoscopy suite, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services
Duties and Responsibilities
As an NHS Bookings Administrator, you will play a vital role in supporting NHS patient pathways, ensuring referrals, appointments and admissions are managed efficiently and in line with contractual requirements.
Key responsibilities include:
- Processing NHS referrals, appointments and admissions accurately within hospital systems.
- Managing referrals through the NHS e-Referral Service (eRS).
- Responding to patient, consultant and NHS Trust enquiries by phone and email.
- Coordinating patient appointments and ensuring correspondence is issued promptly.
- Liaising with NHS Trusts to support waiting list initiatives and contractual targets.
- Monitoring patient pathways to ensure compliance with service requirements.
- Maintaining accurate patient records, data and tracking spreadsheets.
- Supporting the NHS Coordinator and acting as a point of contact in their absence.
- Working collaboratively across inpatient and outpatient bookings teams.
- Ensuring compliance with Information Governance, GDPR and confidentiality standards.
- Promoting effective communication and contributing to a positive team environment.
- Completing mandatory training and undertaking additional duties as required.
Who We're Looking For
We are looking for a highly organised and customer-focused administrator with excellent communication skills and a strong attention to detail.
You will have:
- Previous administration or customer service experience.
- Strong organisational skills with the ability to manage and prioritise workload effectively.
- Excellent communication and interpersonal skills.
- Good IT skills, including proficiency in Microsoft Office.
- A professional and confident telephone manner.
- The ability to work independently and as part of a team.
- A high level of accuracy and attention to detail.
- A proactive approach and the ability to adapt to changing priorities.
- An understanding of confidentiality and the handling of sensitive information.
Benefits
- 35 days annual leave including bank holidays
- Private medical insurance
- Contributory pension scheme
- Life assurance
- Health assessments
- Employee Assistance Programme
- Sharesave scheme
- Free DBS
- Access to our 'Spire for You' rewards platform with discounts and cashback from over 1,000 retailers
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
NHS Bookings Administrator | Claremont Hospital, Sheffield | Competitive Salary | Part Time (22.5 Hours) | Permanent Spire Claremont Hospital has an exciting opportunity for an NHS Bookings Administrator to join our team on a permanent part-time basis