Executive - Last Mile
Essar · Mumbai
Job Summary
The FMCG Last Mile Executive will manage day-to-day last-mile delivery operations, ensuring timely dispatch, efficient fleet utilisation, delivery performance, and adherence to operational SLAs. The role involves coordinating with warehouse teams, delivery partners, fleet vendors, and customer support teams to resolve operational challenges and improve delivery efficiency. This is a field-intensive role requiring extensive travel across distribution centres, delivery zones, rider hubs, and partner locations, including intercity travel.
Key Responsibilities
- Dispatch & Delivery Coordination: Manage daily dispatch operations, coordinate order handovers, monitor deliveries, and resolve delays, failed deliveries, and re-attempts.
- Fleet & Vehicle Management: Coordinate with delivery executives, gig riders, fleet vendors, vehicle owners, and 3PL partners to ensure vehicle availability, deployment, utilisation, and productivity.
- Operational Monitoring: Track delivery performance, identify operational bottlenecks, resolve escalations, and ensure adherence to delivery SLAs and SOPs.
- Route & Delivery Efficiency: Support route planning, optimise rider and vehicle allocation, and improve on-time delivery, turnaround time, and delivery success rates.
- FMCG Quality & Compliance: Ensure proper handling of fresh produce, adherence to hygiene and packaging standards, and cold-chain compliance wherever applicable.
- Field Operations: Conduct regular field visits across warehouses, distribution centres, delivery zones, and partner locations. Undertake intercity travel to monitor operations and implement corrective actions.
- Reporting & MIS: Maintain dispatch, delivery, fleet, rider, and attendance records. Prepare reports on on-time delivery, delivery success rates, fleet utilisation, productivity, and operational escalations.
- Stakeholder Coordination: Work closely with Warehouse Operations, Supply Chain, Quality, Customer Support, Operations Managers, and external delivery partners to ensure seamless execution.
Requirements
- Bachelor’s degree in Operations, Logistics, Supply Chain, FMCG, or a related field preferred.
- 3–5 years of experience in last-mile delivery, logistics, FMCG, D2C, e-commerce, grocery, hyperlocal, or warehouse operations.
- Hands-on experience in dispatch management, fleet coordination, vehicle deployment, or field operations.
- Experience coordinating with delivery partners, gig riders, fleet vendors, or 3PL partners will be an advantage.
- Basic understanding of route planning, delivery SLAs, operational metrics, and delivery management systems.
- Proficiency in MS Excel/Google Sheets and operational reporting.
- Knowledge of fresh produce handling, hygiene, packaging, and cold-chain processes will be an added advantage.
- Strong communication, coordination, problem-solving, and stakeholder management skills.
- High ownership, adaptability, and the ability to work in a fast-paced, high-volume operational environment.
- Willingness to work in shifts and during peak operational hours, with extensive field travel, including intercity travel, being mandatory.
- Fluency in the local language of the assigned location is preferred.