Business Analyst, Project Delivery & Process Improvement (CASI)
Carnival · Philippines
Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Business Analyst role. Only candidates located in Metro Manila, Philippines to apply.
Job Summary:
The role is responsible for supporting business process improvement projects as well as change requests for systems and processes; responsible for screening and analyzing business requests, and identifying, assessing the related change needs requiring system enhancements and/or process changes; responsible for gathering complete business requirements by conducting elicitation workshops and other related activities; captures, documents and develop business requirements documentation including use cases, as-is and to-be state process mapping and modeling; assists in creating proposals for improved or new operational design; conducts analysis to understand impacts of process and system changes to business; provides support to the business during the implementation process of projects from initiation to post go live; supports the creation of business cases outlining cost impacts and value drivers of proposed changes and solutions.
Key Accountabilities / Job Functions:
- Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis creating use cases, creating test cases and executing systems testing, process mapping and modelling, and other needed business requirement documentations as required.
- Supporting the delivery of process improvement projects with process design/changes and system development components, owning the execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live implementation stages.
- The responsibilities include developing the following documentation as needed on the projects: business cases, project charters, as-is and to-be process models, impact analysis, gap analysis, data analysis, business process viewpoints, business function viewpoints, business requirement documents with use cases, creating test cases and conducting systems testing. The user is also expected to support business teams by: writing system user guides, process manuals, presentation decks, and delivering trainings.
Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting the adoption of process changes. The responsibilities include facilitating process review workshops, value stream mapping, data analysis, and process modelling.
Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions.
Conducts business analytics that identifies actionable business insights; conducting data analysis to recognize trends and opportunities for operational improvements in terms of cost, quality, or efficiency.
Qualifications:
- Bachelor’s Degree in Industrial Engineer, Computer Science or Information Technology
- With at least 5 years minimum experience
- Knowledge and experience in IT Business Analysis, Project Delivery and Agile Methodology
- Collaborative, determined, good communication and presentation skills, must have “grit”, AWS, MS Office, and Visio
- Experience in ArchiMate Modeling, BPMN, SDLC, Lean-Six Sigma
- Must be amenable to work in a hybrid set-up in Pasay office
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