Medical Receptionist - Primary Care
ConvenientMD · Manchester
At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.
The Opportunity
Medical Receptionists play a vital role in creating a welcoming, home-like environment within our primary care clinics. This position ensures a smooth and efficient check-in and check-out experience, maintains accurate and complete patient medical records, and provides essential administrative support to keep clinic operations running seamlessly.
The right individual for this role l is eager to learn, self-motivated, and genuinely enjoys engaging with patients, staff, and vendors. Our clinics are fast-paced and constantly evolving, requiring flexibility, adaptability, and a solutions-oriented mindset. The ideal candidate embraces collaboration over avoidance, steps in wherever support is needed, champions our care model and vision, and brings professionalism to the team each day.
Your Impact
- Patient Experience & Value-Based Care
- Create a warm, welcoming, and professional experience for every patient, serving as the first point of contact and introductory face of value-based care.
- Lead the check-in process and educate patients on the program’s goals, vision, and shared responsibility model.
- Provide primary phone support, including answering inbound calls, scheduling and canceling appointments, returning messages, and documenting patient interactions in the EMR.
- Conduct periodic patient satisfaction outreach and identify solutions to continuously enhance the patient experience.
- Partner with MAs, Care Navigators, and clinic staff to deliver cross-coverage and team-based support as needed.
- Administrative & Operational Excellence
- Maintain strong working knowledge of the EMR to manage scheduling, documentation, and task routing, and demonstrate initiative in continuously improving system proficiency.
- Oversee non-clinical supply inventory, manage mail distribution, and provide general administrative support using Microsoft Office tools.
- Maintain a clean, organized, and fully stocked front desk and lobby environment that reflects a high standard of professionalism.
- Medical Records & Care Coordination
- Ensure patient charts are complete and accurate by obtaining, scanning, uploading, and organizing medical records in a timely manner.
- Review incoming documentation daily and support MAs and the Population Health team with pre-visit chart preparation and record retrieval.
- Perform additional duties as assigned to support clinic operations and high-quality patient care.
Who You Are
- Education: High School Diploma or GED required.
- Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
- Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
- Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
- Technically savvy: Proficient with Microsoft Office Suite or related software.
- Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
- Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
- Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
- Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
Bonus Qualifications
- Medical Receptionist certification
- Previous experience in a medical receptionist role or similar customer service position
- Familiarity with medical terminology and basic knowledge of insurance processes
- Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
Experience working with insurance billing and coding information
Why You'll Love Working With Us
- Collaborative team environment that encourages professional growth
- Urgent care services at no cost to our team members and their families
- Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
- 401k match after one year of service
- Access to our primary care (depending on location)
- Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
- Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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