Analyst - Menu Design
United Airlines · Chicago · $66,500–$86,616 (stated in the posting)
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.
Description
About the Job
The Menu Design team is responsible for the strategy, planning, and execution of United’s Food & Beverage experience onboard. The Analyst – Menu Design will be responsible for a variety of exciting initiatives including new menu development for customers and crew.
Support the development and implementation of onboard food and beverage programs for customers and crew, including menu planning, product evaluation, documentation, and rollout coordination.
Coordinate menu and service changes with Catering Operations, Inflight, Onboard Experience, Marketing, Procurement, Digital Technology, catering partners, suppliers, and other internal and external stakeholders.
Manage assigned menu programs and initiatives, including project timelines, stakeholder communications, deliverables, approvals, and implementation readiness.
Analyze customer feedback, operational performance, product information, and program results to identify opportunities to improve menu offerings and the onboard experience.
Maintain accurate menu specifications, implementation materials, program trackers, and other documentation required to support consistent operational execution.
Identify and recommend process improvements throughout the menu-development lifecycle, from concept development and evaluation through implementation and post-launch review.
Prepare program updates, presentations, and recommendations for leadership and other key stakeholders.
Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time. This role will be required to travel 10% of the time, both domestic and international.
Qualifications
Minimum Qualifications:
Bachelor’s degree
1+ years of related experience
Ability to solve complex operational problems
Experience communicating with a diverse group of stakeholders
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred Qualifications
1+ years of airline, catering, and/or hospitality experience
Prior experience with Inflight Services and/or Catering Operations workgroups
Leadership exposure and speaking presence
Proficiency with the Microsoft Office suite of products
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.
The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com