Digital Product Designer III
CareSource · Remote · $94,100–$164,800 (stated in the posting)
Job Summary:The Digital Product Designer III is responsible for leading user research and experience design activities across member- and provider-facing digital products and experiences. This role operates with a high degree of autonomy, partnering with business stakeholders to identify customer needs, translate insights into design solutions, and drive measurable business outcomes. They will apply enterprise Human-Centered Design (HCD) standards, methodologies, governance processes, and tools while serving as the embedded research and design lead within Digital Strategy & Operations.
Essential Functions:
- Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization.
- Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements.
- Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development.
- Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities.
- Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations.
- Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences.
- Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies.
- Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required
- Equivalent years of relevant work experience may be accepted in lieu of required education
- Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required
- Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required
- Experience designing digital experiences for web, mobile, portal, or application-based products required
- Experience in healthcare, insurance, financial services, or other regulated industries preferred
- Proficiency with Microsoft Office products
- Ability to partner with cross-functional product, technology and business teams
- Knowledge of human-centered design, design thinking, and research methodologies
- Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques
- Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts
- Proficiency with Figma and other design, prototyping, or research platforms
- Strong understanding of accessibility, usability, and digital experience best practices
- Ability to synthesize complex information into clear recommendations and actionable insights
- Proficient in defining and using customer experience metrics and analytics to support decision-making
- Strong communication, facilitation, stakeholder management, and presentation skills
- Ability to independently manage competing priorities in a fast-paced environment
- None
- General office environment; may be required to sit or stand for extended periods of time
- Travel is not typically required
Compensation Range:
$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business