Trading Systems Specialist (Enablement)

FirstRand · Johannesburg

Job Description

RMB Global Markets operates in a highly available, regulated and time-critical environment. The role supports technology services spanning market access, pricing, execution, trade capture, risk, valuations, confirmations, settlement, finance, regulatory reporting and control processes. Service failure, stale data, delayed processing or unresolved exceptions may affect trading continuity, risk visibility, financial control and client outcomes.

The Trading Systems Support Analyst / Specialist owns the operational health of assigned services once they are in production. The incumbent diagnoses complex application and infrastructure issues, coordinates service restoration, manages operational exceptions, supports change and release activity, and engineers preventative improvements through monitoring, AIOps, machine learning and automation. The role also participates in analysis, testing and implementation to ensure that solutions are supportable, observable, secure and resilient by design.

Key Responsibilities:

Macro environment

Is aware of emerging technologies and remains abreast of industry/ technology concepts and ideas which could impact on their area of accountability
Remaining technologically savvy with all platforms in the teams’ portfolio of applications
Create a repository of internal learnings and external knowledge materials which could benefit the execution of work within the team.
Continuously look at improving service delivery through proactive monitoring and alerting

Software Quality Assurance

Understand the release
Prepare test scenarios to test the release
Execute the test cases
Hold triage sessions with vendors and stakeholders

Business service alignment

Apply experiential knowledge to trouble-shoot and resolve instances where service levels do not meet the agreed requirements
Responsible for software quality assurance

Service handover

Compile and Enhance user training material and business readiness assessments

Access management

Maintain security administration processes and ensure that all requests for support are dealt with according to agreed procedures

Incident management

Incident Ownership – Owns incident until resolved
Prioritise and diagnose incidents within the relevant areas according to agreed procedures
Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings
Escalate unresolved or complex incidents to the appropriate level
Document and close resolved incidents according to the agreed procedures and tools
Communicate the resolution actions and outcomes to the relevant business stakeholder

Defect management, upgrades/enhancements and projects

Ability to scope, plan, execute and close tasks which include defect management, upgrades/enhancements and projects effectively
Facilitate one-on-one or group workshops to elicit, analyse, communicate and validate requirements
Ensure the consistent and accurate documenting of requirements

Stakeholder & Vendor Management

Anticipates, recognises, and meets the needs of internal and external clients / stakeholders (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
Act speedily to resolve problems, queries and complaints
Initiate meetings with key stakeholders to track progress, manage expectations, and ensure stakeholder requirements are delivered
Provide effective feedback to stakeholders - both written and verbal communication
Own the outage management process by running the event with vendors and stakeholders
Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness

Minimum Qualifications and Knolwedge

Diploma, IT, Degree, Business Intelligence or related qualification

Experience

Exposure to AI and implementation of AI related projects
2-5 years’ experience in Trading Systems across all asset classes
Experience in API’s and FICS Protocol basics
Experience in monitoring and alerting tools
Experience in scheduling tools
Experience with databased and networking protocols basics
Experience in SQL

Technical Pre-requisite

Relevant applications and process knowledge
Understanding of SDLC
Basic understanding of backups

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/10/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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