Customer Experience Advocate I-Bilingual

GM Financial · Chandler

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Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:  We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

As Customer Experience Advocate I-Bilingual, you will deliver exceptional bilingual customer service across multiple channels while managing complex accounts and resolving customer needs efficiently. This role focuses on building strong relationships with customers, dealers, and business partners, providing timely account support and follow-up, and collaborating across teams to enhance satisfaction, strengthen brand loyalty, and create customers for life.

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